Kaseya MDM: Migrating from another MDM solution

Users can enroll devices into an MDM solution using three methods:

• Automated Device Enrollment
• Device Enrollment
• User Enrollment

When migrating from one MDM solution to another, the process varies slightly for each method. Kaseya MDM supports Automated Device Enrollment and Device Enrollment. Refer to Device Enrollment vs. Automated Device Enrollment (ADE). This article describes how to re-enroll a device using either of those methods.

Automated Device Re-enrollment

Automated Device Enrollment is intended for organization-owned devices.

iPhone and iPad

The device must be erased and go through the iOS Setup Assistant process to re-enroll. Ensure the MDM server is assigned in Apple School Manager or Apple Business Manager before erasing the device, as this will delete all data. Users should back up important files before proceeding.

Device Re-enrollment

iPhone and iPad

Users can remove the MDM profile by navigating to Settings > General > VPN & Device Management, selecting the MDM profile, and tapping Remove Management. If the device is supervised, it will remain supervised after re-enrollment.